Exchange vs Refund Ratio

### name Exchange vs Refund Ratio — How Much Revenue You Recover From Returns ### oneLiner Measures what percentage of returns result in an exchange, store credit, or refund — and shows your overall return revenue recovery rate. ### whenToUse - When you want to know how much money stays in the store through exchanges versus leaving as cash refunds. - When evaluating the impact of an exchange incentive offer (e.g., bonus store credit for choosing exchange over refund). - When comparing periods before and after a returns policy change to measure the real revenue impact. ### howToRun ``` Run skill: shopify-admin-exchange-vs-refund-ratio Store: yourstore.myshopify.com days_back: 30 compare_days_back: 30 ``` ### whatYouGet A CSV file `exchange_refund_ratio_YYYY-MM-DD.csv` with columns: return ID, order name, resolution type, exchange SKU, refund amount, currency, created date. In human format, a breakdown shows: exchanges (revenue kept), store credit (revenue deferred), refunds (revenue lost), and the total revenue recovery rate. With `compare_days_back > 0`, a period-over-period comparison appears. Read-only — no data is changed. ### polishContext Polish consumer law guarantees the consumer the right to a cash refund — you cannot substitute a refund with store credit only without the customer's explicit agreement. A revenue recovery rate above 30% (exchanges + store credit) is a strong benchmark for fashion/apparel. Every percentage point of refunds converted to exchanges has a direct impact on cashflow. ### safetyNote