WISMO Bulk Status Report

### name WISMO Bulk Status Report — Orders at Risk of Support Tickets ### oneLiner Generates a list of orders most likely to trigger "where is my order" tickets — before the customer messages your support team. ### whenToUse - When starting your morning ops review and you want to see which orders are overdue or have stale tracking. - When WISMO ticket volume is rising and you need to trace it back to specific orders. - When you want to proactively contact customers before they contact you. ### howToRun ``` Run skill: shopify-admin-wismo-bulk-status-report Store: yourstore.myshopify.com unfulfilled_sla_days: 3 stale_tracking_days: 5 ``` ### whatYouGet A CSV file `wismo-report-YYYY-MM-DD.csv` with two sections: unfulfilled orders past SLA (`UNFULFILLED_OVERDUE`) and shipped orders with no tracking update for N days (`SHIPPED_STALE_TRACKING`). Columns: risk type, order name, customer email, order date, days waiting, fulfillment status, tracking number, tracking company, shipping city, shipping country. Read-only — no data is changed. ### polishContext InPost and Paczkomat lockers typically update tracking within 24 hours of handoff. Setting `stale_tracking_days: 5` with InPost as your primary carrier will surface genuinely stalled shipments. DPD and DHL behave similarly. Poczta Polska is slower — consider `stale_tracking_days: 7` for postal shipments. ### safetyNote