# MY STORE CONTEXT
Copy this file to CONTEXT.md next to CLAUDE.md (or AGENTS.md) and fill in every blank. Never put passwords, access keys or card numbers here.
Write `no data` for anything you do not know yet. The agent treats `no data` as a gap and will not guess it.
Do not put customer names, emails or addresses in this file.

STATUS: not filled in

## Store basics
(platform, sales channels, markets, store language, currency, timezone, whether prices include tax)
Example: Platform: a hosted store builder. Could equally be Shopify, WooCommerce, PrestaShop or a marketplace account.
Example: Channels: own web store and one marketplace. Language: English. Currency: EUR. Timezone: Europe/Berlin. Prices shown include tax.

## What the agent may NEVER touch
(on top of the standard barriers in CLAUDE.md: prices, stock, discounts, theme and checkout, customer contact, refunds, deleting, ads, payment and payout settings)
Example: The wholesale price list. Anything on the marketplace account.

## Who can approve changes
(names or roles; approval must name the exact change)

## Catalogue
(roughly how many products, main categories, where product data lives, product code format, title length limit)
Example: Product data lives in the store admin; codes join category, colour and size with dashes; titles max 70 characters.

## Margin inputs
(the agent uses these for every contribution margin; write `no data` for any you lack)
Cost of goods per product: (where it lives: a column in the export, a spreadsheet, the supplier invoice)
Packaging and fulfilment cost per order:
Shipping cost paid to the carrier: (per order, per zone or per weight band)
Payment fees: (rate and fixed fee per transaction, per payment method)
Platform fees: (monthly plan is overhead; list per-order fees and transaction fees here)
Marketplace commission: (rate per category, if you sell on one)
Cost of a return: (return label, handling, share of items that cannot be resold)
Ad spend source: (which ad accounts, and which export or report holds spend per day)
Defaults you allow the agent to assume: (optional; anything here gets labelled "assumed (from CONTEXT)")

## Suppliers and lead times
(one line per supplier: products · lead time in days from order to stock on shelf · minimum order · how you order)
Example: Supplier A · all mugs · 21 days · minimum 48 units per colour · email order
Safety days: (extra days of stock you want on top of lead time)
Cover days wanted after a reorder:
Sales window for velocity: (N days, for example 28)

## Shipping
(carriers, zones, delivery promise shown to customers, free-shipping threshold, dispatch cut-off time)

## Returns policy
(window in days, who pays return shipping, condition required, refund or exchange, exceptions; paste the exact wording customers see)

## Customer-service policy
(what the agent's drafts may offer without asking: nothing, a replacement, a partial refund up to a stated amount; response tone)

## Brand voice
(three adjectives; words and phrases you never use; formal or informal address; one description you consider good, pasted in full)
Claims rules: (claims you may never make without proof, for example health, safety, origin, eco or certification claims)

## Tools and exports available
(what the agent can read, and whether each is read-only or can write)
Example: Orders export (CSV, read-only). Product export (CSV, read-only). Ad spend report (CSV, weekly). No live admin access.
Example with command-line tools: Shopify CLI connected with read scopes only. Meta ad spend from an Ads Manager CSV export, no token. The agent writes through neither.
Tools approved for customer data: (which tools may receive personal data; leave empty for none)

## Reporting
(week start day, comparison period, reconciliation tolerance, which platform report is the reference)
Example: Week starts Monday. Compare with the previous full week. Tolerance: any difference over 1 unit of currency needs an explanation.

## Open items
(date · item · what it blocks)

## Change log
(date · object · field · old value · new value · approved by)