# Voice-of-customer mining: your context

Copy this file to CONTEXT.md next to SKILL.md (Claude Code), or next to your AGENTS.md or rules file
(Codex, Cursor), and fill in every blank. Write `no data` for anything you do
not know yet. Never put passwords, access keys, card numbers or customer personal data here.

## What we are listening for

(The product, category or problem, and the decision the result feeds.)
Topic: ___
Decision it feeds: ___
Example (not your data): reusable food wraps; feeds the headline and first section of the product page.

## Sources

(Where customers talk about this. Mark each opened if the agent can open it, supplied if you will copy it in.)
| Source | Why it matters | Mode |
|---|---|---|
| ___ | ___ | opened / supplied |
Example (not your data): reviews on our own product pages, supplied from an export; competitor product reviews, opened where pages load; two hobby forums, opened; our support inbox, supplied after stripping personal data.

## Competitors

(Add your own competitor list: the products or brands whose customers' words you want read. The agent asks
for this list if it is empty and never makes one up. Write `none` if you only want your own customers.)
| Competitor | Where their customers talk |
|---|---|
| ___ | ___ |
Example (not your data): two rival brands of the same product; their product review pages and one comparison thread.

## Primary language

(The language of quotes that count as your customers' voice. Quotes in other languages are hints.)
Primary language: ______
Example (not your data): the local language of the market we sell in.

## Freshness window

(After how long a cluster with no newer quote is marked STALE.)
Freshness window: ______
Example (not your data): 12 months.

## Minimum before an angle

(How many mentions and sources a cluster needs before it becomes an angle card. If you write `no data`,
the agent asks, and without an answer uses at least 3 quotes from at least 2 sources.)
Minimum before an angle: ______
Example (not your data): at least five quotes from at least three sources.

## Cluster bank

(Where the output file lives.)
Path: ___
Example (not your data): ./research/voice-of-customer.md